Wayfinding for hotels and resorts
Turn lost guests and bad reviews into revenue.
WiMP is the map guests scan at check-in, or receive as a link in the guest welcome packet by text or email. No app to download. It walks them to their room, then puts your spa, bar and restaurant in front of them along the way.
Part one · Get them there
Guests find their own way. Your front desk gets its time back.
A QR code at check-in, in the room or in the lobby opens turn-by-turn directions through your property: lobby to room, room to pool, parking to front door. In the guest’s own language, read from their phone.
↓ Goes down
↑ Goes up
Up to 90%fewer staff interruptions asking for directions
Up to 61%higher guest satisfaction scores
Bad reviews about getting lost
Positive reviews, and the ranking and occupancy that follow
Lost, frustrated guests at the front desk
Guests who come back, because the first stay felt easy
Same walk. Same map. Now it starts paying for itself.
Part two · Sell around the clock
The map sells, wherever the guest is.
On the way to the room, WiMP shows what the guest is about to pass: an open massage slot, the rooftop bar’s happy hour. And any time they open the map, they can browse everything on the property, including what’s open at 6 a.m. or after midnight for guests whose body clock is still in another time zone. Your idle hours turn into bookings. It works like ads in Google Maps, on your own property, set by your own team.
↓ Goes down
↑ Goes up
Empty spa slots, cabanas and tables
Bookings for the spa, bar and restaurant
Idle hours: the 6 a.m. gym, the late-night bar, room service at 3 a.m.
Sales at odd hours, from guests still on another time zone
Guest money spent at places nearby
Spend that stays on the property
Guests leaving with “I wish I’d known”
15–25%higher repeat bookings when guests find something they’d have missed
Try it
This is the real map, not a video.
Tap Next to walk from the front desk to room 1146. Pause on step 8 and watch for the spa offer.
Run by your team
Restaurant closed today? Guests know before they walk there.
Your team marks a day closed, changes hours, swaps photos and offers themselves, and the live preview shows exactly what guests will see. No developer, no ticket, no agency.
Part three · See what’s working
Then see what every walk earned you.
Every route becomes data: what guests look for, when they walk, and whether the offer your team published actually moved them. This is the dashboard your team gets. Change the period, pick an amenity, explore the charts.
Sample property · illustrative numbers
In use today
Trusted by hoteliers who run thousands of rooms.
Also running in apartment communities in Tampa and Arizona.
“Wayfinding is a game changer.”
Mark Sanders
Hilton NY Midtown · Sheraton Dallas · 300–400K room nights/yr
See it work
A guest finds their way inside the New York Marriott Marquis — scan to arrival, two minutes, start to finish.
Questions
See it on your own floor plan.
A 30-minute call. We’ll show WiMP walking guests through your property, and what it would earn you.
Book a discovery call